At Stylisouq, we strive to ensure your utmost satisfaction with every purchase. However, we understand that sometimes items may not meet your expectations or requirements. To accommodate this, we have formulated a comprehensive return policy to streamline the process and ensure a hassle-free experience for our valued customers.

1. Eligibility for Returns:

• Items must be returned within 14 days of the purchase date.
• Items must be unused, unworn, and in their original condition with all tags attached.
• Certain items such as intimate apparel, swimwear, and personalized/customized products may not be eligible for return due to hygiene or customization reasons, unless they are defective or damaged upon receipt.

2. Initiation of Returns:

• To initiate a return, customers must contact our customer service team within the stipulated return period.
• Customers can reach out to our customer service team via email or by phone .
• In the communication, customers must provide their order number, details of the item(s) being returned, and reason(s) for the return.

3. Return Process:

• Once the return request is approved by our customer service team, customers will receive a return authorization along with instructions on how to proceed.
• Customers are responsible for securely packaging the item(s) for return shipment to prevent damage during transit.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or the item is found to be defective/damaged upon receipt.

4. Refund Process:

• Refunds will be processed within 14 business days of receiving the returned item(s) and inspecting them for compliance with our return policy.
• Refunds will be issued to the original payment method used for the purchase unless otherwise specified by the customer.
• Please note that shipping charges (if applicable) are non-refundable, except in cases where the return is due to an error on our part or the item is found to be defective/damaged upon receipt.

5. Exchanges:

• We currently do not offer direct exchanges. Customers wishing to exchange an item for a different size, color, or style are advised to return the original item for a refund and place a new order for the desired item.

6. Exceptions:

• Stylisouq reserves the right to refuse returns that do not meet our return policy criteria.
• Returns received beyond the specified return period may be subject to rejection or a restocking fee.
• Items purchased during clearance sales or promotional events may be ineligible for return, unless they are defective or damaged upon receipt.

7. Damaged or Defective Items:

• In the rare event that an item is received in a damaged or defective condition, customers must contact our customer service team immediately upon receipt for assistance.
• We may require photographic evidence of the damage or defect to facilitate the resolution process.

8. Final Sale Items:

• Items marked as "Final Sale" are not eligible for return or exchange unless they are defective or damaged upon receipt.

9. Policy Modifications:

• Stylisouq reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Stylisouq, you acknowledge and agree to abide by the terms and conditions outlined in this return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team for assistance.

Thank you for shopping at Stylisouq. We appreciate your business!